Frequently Asked Questions


How can I purchase digital collectibles?

What if I do not receive my digital collecitibles after paying?

What if I received a wrong item?

Why did my transaction fail?


What types of payment and currencies do you accept?

Do you charge transaction fees?


Community Guidelines and Terms of Service


How do I reset my password?


The packs say “Limit Edition”. What does that mean? Does it reset?

Is Paititi free?

Can I use Paititi app on computer?

Can I share my artwork on Paititi?

Do you issue refunds?

Is Paititi safe?

What is Paititi?


Can I sell my account?


Can I exchange my digital collectibles with others?

Can I gift my digital collectibles to others?

Can I have multiple accounts?

Can I delete my account?

Can I use Paititi App in my country?

What if my question isn't answered here?